Taking regular telephone and email queries from clients and law firms concerning queries on current appointments, new appointment enquiries and general queries on all aspects of SOP work.
Calculating the fees to be charged for appointments and providing fee quotes to lawyers and appointor’s.
Following up on enquiries, to request if our services are still required and timeline on transaction or any questions they may have.
Providing cover for and assistance to colleagues due of absence and heavy workloads.
Liaise with the New York office, Hong Kong office and Ireland Office for appointments to accept/accepted.
Management and operation of the in-house database system, including entering company/personal/appointment information and checking/recording of legal documents.
Financial Sanctions and VAT checks.
Assisting with termination letters which involves checking a daily report from the database and merging information into either a letter or e mail to remind clients their contract is about to expire.
Opening and dealing with post and courier packages.

Solid experience in process administration, particularly in dealing with high volumes of work.
Experience in a legal organisation is particularly helpful to give an understanding of working with legal documentation.
Strong organisational skills, a highly systematic and logical approach and the ability to multi task.
A friendly and helpful manner and the ability to work within a small and closely knit team.
Commitment to a high level of customer service.
The ability to work on their own initiative without detailed supervision, once trained in our processes.
A high level of attention to detail and a conscientious approach – clients pay us for our accuracy and care in getting things right.
Good communication skills and a confident telephone manner.
The ability to deal with people at all levels on the telephone and by e mail.

Service of Process Officer – Administrator

Key skills