Regional Facilities Manager

Role Overview

• Overseeing the strategic planning, operations, and performance of multiple facility management accounts across the designated region
• Ensuring the delivery of high-quality, cost-effective facility services while maintaining JLL's standards of excellence and driving client satisfaction across a diverse portfolio of properties
• Developing and executing regional facility management strategies aligned with JLL's objectives and client requirements
• Serving as primary point of contact for key regional clients, building strong relationships with senior stakeholders
• Leading contract negotiations, renewals, and expansion opportunities within the region
• Ensuring consistent service delivery standards across all managed facilities in the portfolio
• Overseeing day-to-day facility operations across multiple sites, ensuring compliance with health, safety, and regulatory requirements
• Implementing and monitoring KPIs, SLAs, and performance metrics to drive continuous improvement
• Developing and executing preventive maintenance programs to optimize asset performance and lifecycle
• Coordinating emergency response procedures and business continuity planning across the region
• Managing regional budget responsibility, including accurate forecasting, and cost control measures
• Identifying cost optimization opportunities while maintaining service quality standards
• Identifying CAPEX items for inclusion in asset replacement cycles
• Leading, mentoring, and developing a team of Facility Managers and technical staff across multiple locations
• Conducting performance reviews, providing coaching, and creating professional development plans
• Fostering a culture of safety, accountability, and service excellence
• Managing resource allocation and workforce planning to meet operational demands
• Overseeing procurement and management of third-party service providers across the region
• Elevating vendor performance, and ensuring compliance with agreements
• Establishing and maintaining strategic partnerships with key suppliers and contractors
• Conducting regular vendor reviews and implementing improvement initiatives
• Championing adoption of facility management technologies

Requirements

• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent preferred
• Health & Safety certifications relevant to the region
• Minimum 8-10 years of progressive facility management experience
• At least 5 years in a regional or multi-site management role
• Proven track record of managing large-scale facility operations and diverse teams
• Experience in client-facing roles with strong relationship management capabilities
• Background in budget management and P&L responsibility

Benefits

• Regular travel required across the designated region (up to 50%)
• Flexibility to respond to emergency situations outside standard business hours
• Office-based with frequent site visits to managed facilities
• May require occasional international travel for training or corporate meetings