Develop and execute a comprehensive program strategy that aligns with business goals and customer priorities.
Take ownership of program execution, ensuring initiatives are completed on time, within scope, and delivering intended outcomes.
Identify and drive key projects necessary to achieve program objectives, ensuring accountability across all functions.
Define and enforce key performance indicators (KPIs), using data to measure success and drive continuous improvement.
Develop and maintain a real-time program dashboard, ensuring visibility into all ongoing initiatives.
Regularly present program updates and insights to senior leadership and customer executives, influencing decision-making.
Anticipate challenges, proactively developing solutions to eliminate roadblocks and maintain momentum.
Drive alignment across cross-functional teams, ensuring seamless collaboration and execution.
Leverage stakeholder feedback and lessons learned to refine strategies and enhance future initiatives.
Be the driving force behind seamless communication between internal teams and customers.
Own and maintain executive-level relationships, ensuring alignment and advocacy.
Deliver compelling presentations and reports that highlight achievements, challenges, and strategic direction.
Act as a connector between stakeholders, ensuring cohesion and clarity in all initiatives.

Bachelor’s degree in Business, Operations, Construction Management, or a related discipline
3+ years of experience in program management, project management, field service operations, controls/HVACR execution, construction commissioning, or multi-site retail rollout programs.
Demonstrated experience coordinating cross-functional teams (field service, engineering, project management, operations, supply chain, and sales) to deliver complex customer programs across multiple locations simultaneously.
Strong customer-facing experience supporting enterprise or national accounts, with the ability to manage schedules, risks, escalations, and execution alignment across stakeholders.
Experience working in ERP or project tracking environments (e.g., Oracle, Salesforce, QuickBase, MS Project).

Program Manager, Controls

Key skills