Sales Operations Analyst

Role Overview

• Administer the company's contract management toolkit and maintain a centralized repository of contract documents and records, ensuring accuracy, accessibility, and compliance with legal retention policies.
• Collaborate with internal and external departments to create contract proposal templates, including sales agreements, vendor contracts, service agreements, and non-disclosure agreements (NDAs), ensuring compliance with company policies and legal requirements.
• Support the key factors in each stage of a contract's lifecycle
• creation, negotiation, execution, ongoing maintenance, renewal/termination.
• Monitor contract deadlines, renewal dates, and obligations to ensure timely performance and compliance.
• Create and publish reports showing contract status and performance elements.
• Serve as a point of contact for external parties, including customers, vendors, and partners regarding contract-related inquiries/requests.
• Support the manager in working closely with legal counsel and other internal stakeholders to address any legal or contractual issues and assist in negotiations to secure contract language.
• Collaborate with Sales Ops leadership to identify opportunities to streamline contract processes, improve efficiency, and enhance the overall contract management system.
• Ensure internal systems accurately reflect current pricing strategies, working to resolve issues in a timely manner.
• Conduct in-depth analysis of pricing data, including historical sales transaction data, market trends, and competitor pricing strategies.
• Evaluate the effectiveness of current pricing strategies, making recommendations for adjustments or improvements.
• Build and curate pricing tools to create pricing schedules that are leveraged in new business proposals and contract renewal efforts.
• Assists in creating and maintaining a suite of pricing intelligence tools to identify pricing opportunities and trends that inform pricing decisions and strategies.
• Collaborate with stakeholders and IT to develop reports, dashboards, and analytics to track key performance metrics, trends, and insights.
• Create user documentation, training materials, and resources to facilitate user adoption and proficiency.
• Provide training and support to CRM users on system functionality, best practices, and processes.
• Assists IT in developing and maintaining custom fields, objects, layouts, and workflows to optimize system functionality and usability.

Requirements

• Four-year degree in sales and marketing or related business degree preferred.
• High School diploma or equivalent required.
• 1-4 years of business experience in sales support role.
• Medical/medical device experience preferred.
• Experience administering contract lifecycle management tools like Docusign, Icertis, Conga or other similar tools highly desirable.
• Knowledge of accessing and using the Internet and advanced computer skills in Microsoft Outlook and Excel required.
• CRM (Microsoft Dynamics) knowledge a plus.
• Remains knowledgeable and current regarding changes within the department and company.
• Maintains a favorable working relationship with employees and clients to foster and promote a cooperative and harmonious working climate.

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short
• and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.