Sales Enablement Manager

Role Overview

• Conduct regular coaching sessions with inside and outside sales representatives
• Review sales calls, customer interactions, and performance metrics to identify improvement opportunities
• Provide structured feedback focused on objection handling, closing techniques, urgency creation, and customer communication
• Improve close rates, appointment conversion rates, and overall sales consistency across the organization
• Implement and manage quality assurance processes for inbound and outbound customer interactions
• Review recorded calls and deliver actionable coaching feedback
• Identify recurring objections, performance trends, and process inefficiencies impacting conversions
• Establish performance benchmarks and accountability standards
• Develop onboarding materials and ongoing training programs for sales team members
• Create SOPs, scripts, sales frameworks, and enablement resources
• Run roleplay sessions, mock sales calls, and workshops to improve execution and confidence
• Ensure alignment on messaging, service offerings, and sales processes
• Collaborate with leadership to optimize lead handling workflows and sales operations
• Improve follow-up systems, lead routing, pipeline management, and reporting processes
• Identify operational bottlenecks impacting speed-to-lead and conversion performance
• Support KPI tracking and sales performance reporting
• Serve as a trusted mentor and resource for the sales team
• Foster a high-performance and accountability-driven sales culture
• Partner closely with leadership to align sales initiatives with business goals
• Improve communication and collaboration between inside and outside sales teams.

Requirements

• 3+ years of experience in sales leadership, sales enablement, sales training, or sales management roles
• Proven experience coaching sales teams and improving conversion performance
• Experience working within inbound lead environments and high-volume sales processes
• Experience in home services, pest control, HVAC, roofing, plumbing, or similar service-based industries strongly preferred
• Strong understanding of sales psychology, objection handling, and consultative sales processes
• Ability to analyze sales metrics and identify coaching opportunities
• Experience conducting call reviews and implementing QA frameworks
• Strong organizational and communication skills
• Experience creating SOPs, training documentation, and sales process improvements
• Familiarity with CRMs, sales tracking systems, and reporting tools
• Strong leadership presence with the ability to build trust and team buy-in
• Operational mindset focused on systems, consistency, and measurable improvement
• Comfortable working in fast-paced, growth-oriented environments.

Benefits

• Offers Commission