Key skills
AICRM
About this role
Role Overview
- Respond to guest inquiries using templates and property information
- Ensure guests receive access details before arrival
- Assist guests with property access issues when needed
- Provide recommendations using pre-written responses
- Help train and improve our AI messaging system over time
- Monitor cleaning schedules daily and weekly
- Confirm cleaners arrive on time and complete tasks properly
- Review photos to ensure property readiness
- Manage inventory and reorder supplies when needed
- Process guest resolution claims
- Coordinate with maintenance and vendors
- Monitor locks, cameras, and battery levels
- Review property footage to ensure compliance with house rules
- Process vendor payments
- Prepare weekly expense reports
- Prepare monthly owner reports
- Handle ad-hoc data entry and administrative tasks
Requirements
- Prior experience in Airbnb or short-term rental guest support
- Excellent written and spoken English
- Fast and accurate typing skills
- Strong attention to detail
- High sense of ownership and accountability
- Proactive problem-solver (you don’t wait to be told what to do)
- Reliable and consistent (shows up and delivers every day)
- Low-drama, solutions-focused mindset
- Ability to follow systems while also thinking critically
- Familiarity with Google Drive, Docs, Sheets
- Familiarity with property management systems (e.g., Guesty or similar)
- Experience with messaging tools (WhatsApp, etc.)
- Comfortable learning new tools quickly
- CRM Management (GoHighLevel knowledge is a plus)