About this role

Answer incoming requests through a multichannel system answering inquiries from healthcare and IT professionals
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
Understand, interpret, and explain detailed information of product support
Collaborate within the company, escalating issues and engaging others to solve product inquiries
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time

At least 3 years of technical support or customer service
High School diploma or GED equivalent
Experience with Salesforce and/or Systems Applications & Products (SAP)
Ability to work hybrid schedule with location in San Jose, CA or Fort Wayne, IN
Preferred Associates or Bachelors Degree, preferably in computer science or related field
5 or more years of customer-facing technical support or virtual customer service
Experience with PowerBI, Genesys, and/or Avaya are a plus
Experience with technical troubleshooting or problem-solving

Technical Customer Service Representative

Key skills