Design and Development of the complex IT systems/applications
Primary focus on Development in Request Fulfilment / Catalog Items
Analysis of the requirements and communication with internal stakeholders
Use agreed programing language or tools to develop automation solutions
Development according to Agile methodology – SCRUM / Agile Development experiences
Creation of technical documentation
Creative approach within complex solution and technology used
Active participation on research & development projects
Work closely with other developers, UX designers, business and systems analysts on implementation and testing of the developed solution
Mentor junior developers and participate on onboarding procedure

Very good knowledge of the ServiceNow platform, especially in building custom apps
Experience in implementing requirements in ServiceNow: configuration, scripting, and development of solutions
Confidence in using Service Portal, Catalog Items, and Self-Service Applications
Experience with data migrations, CMDB data modeling, and ServiceNow Foundation Data
Understanding of ITIL processes (ideally ITIL v4) and mapping them to ServiceNow
Know-how in JavaScript with ServiceNow-Context (Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, Workflows)
Safe to use ServiceNow configuration and development tools
Experience with update sets, scoped apps, and version control
Understanding of security concepts (roles, ACLs, data access models)
Experience with automations (flows, workflows, integrations)
Structured and reliable way of working with high quality standards
Ability to quickly understand technical requirements and implement them in ServiceNow
Independent work in the development team and ability to work in a team
Experience in agile projects (Scrum) is an advantage
ServiceNow Certified System Administrator (CSA) (MUST HAVE)
Additional ServiceNow certifications are beneficial (optional)
ITSM ServiceNow Certified Implementation Specialist (CIS ITSM)
3+ years Project Experience
Good knowledge of written and spoken German (nice to have)
English (must)

Senior ServiceNow Developer

Key skills