Receive, review and validate customer orders, ensuring all documentation and specifications are accurate.
Enter order into our internal system (Job Logic), creating works orders and job packs
Liaise with the factory to confirm production timelines and any constraints affecting delivery.
Schedule and coordinate workloads for field-based engineers, ensuring effective use of time and skills
Plan site visits around project readiness, customer requirements and completion of manufactured components.
Communicate schedule updates, delays, or changes to engineers and internal teams promptly.
Maintain accurate project records, including variations, updates and progress reports
Act as a main point of contact for customers regarding order progress, installation dates and general enquiries.
Provide timely updates to Sales, Manufacturing, Finance and other internal departments
Help resolve scheduling or delivery issues professionally and proactively

Experience in an administrative, scheduling or coordination role (ideally within engineering, manufacturing or construction)
Strong organisational and planning skills with the ability to manage multiple tasks simultaneously
Excellent communication skills, both verbal and written
High attention to detail and accuracy
Proficient with Microsoft Office and comfortable using internal systems

Contracts & Planning Administrator

Key skills