Client Service Representative

Role Overview

• Provide outstanding customer service—greet clients, answer phones, and guide visits
• Schedule, confirm, and manage appointments to support hospital flow
• Conduct outbound calls for follow-ups and client communication
• Clearly communicate services, recommendations, and fees; process payments
• Maintain accurate medical records, charts, and client correspondence
• Support a clean, safe, and organized hospital environment
• Work collaboratively with veterinary and technical teams

Requirements

• Experience in veterinary, medical, or high-volume customer service required
• Strong communication skills and ability to manage multiple priorities
• Comfortable discussing services, recommendations, and fees with clients
• Reliable, organized, and team-oriented
• Willingness to work across both Yucca Valley and 29 Palms locations

Benefits

• Competitive compensation
• Comprehensive benefits package
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts