Create and submit annual AEI reports, ensuring accuracy and compliance
Lead and support Annual Processing activities
Support Recalcitrant customer work
Conduct procedural reviews and support process mapping exercises
Maintain up‑to‑date AEI regulatory knowledge and apply it to operational procedures and reporting requirements
Carry out impact assessments for system or process changes
Act as a key liaison between business areas, ensuring clear and timely communication
Participate in testing, implementation activities, and team training
Support the team by handling complex queries and escalations
Identify and drive continuous improvement opportunities to enhance processes, improve quality and increase capacity
Ensure the team delivers high‑quality reporting ahead of tight deadlines
Work with colleagues to allocate work effectively, adjusting plans as needed to meet business demands

Experience in Operational Delivery (preferred)
Strong Microsoft 365 skills, especially Excel
Excellent holistic problem‑solving abilities
A mindset that embraces innovation and challenges the status quo
Exceptional attention to detail
High levels of initiative and ownership
Strong communication and presentation skills, with the ability to influence and engage different audiences
Confidence in managing competing priorities through effective time management and organisation
A hardworking, enthusiastic approach, with the ability to motivate others and encourage team ownership

Senior AEI Analyst

Key skills