Key skills
SalesforceCommunicationCollaboration
About this role
Role Overview
- Handling customer inquiries by phone and in writing
- First point of contact for our customers regarding tests and analyses
- Recording customer information in Salesforce
- Processing and resolving customer complaints
- Cross-team collaboration with, among others, Field Service and Diagnostics
Requirements
- Completed vocational training or a university degree, preferably in (veterinary) medical or scientific fields
- Customer-oriented mindset and communication skills, both verbal and written in German and English
- Proficient with common Microsoft Office programs; initial experience with Salesforce is a plus
- Motivated and able to work in a large team
- Creative and empathetic approach to work; detail-oriented and precise
Benefits
- Comprehensive onboarding by our IDEXX Customer Support trainer team on-site and through online seminars
- Structured, leisure
- and family-friendly working hours with an excellent work–life balance in various part-time models
- Full autonomy in your work with transparent goals and comprehensive support
- Be part of a successful team
- Numerous opportunities for learning and personal and professional development