Insurance Customer Service Representative

Role Overview

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes changes to existing accounts and new business accounts
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources
• Follows up to ensure customer needs are addressed
• Schedules appointments with existing or prospective customers for agency employees

Requirements

• Must hold current and active Arizona Property and Casualty Insurance Licenses
• Familiarity with American Family computer systems a big plus
• Friendly and upbeat attitude and strong problem-solving skills required
• Demonstrated customer service experience
• Effective communication skills
• Experience with PC software applications (Microsoft Office Suite, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

Benefits

• Performance-based bonus
• Competitive salary
• Employee discounts
• Opportunities for advancement
• Paid time off
• Training and development
• Paid training
• Paid holidays
• Paid sick leave
• Two weeks paid vacation
• Group health and dental benefits available
• Work from home or office location after training is completed
• Annual bonus and 100% paid commissions on all sales
• Friendly and supportive coworkers and management