Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills with the ability to influence internal and external decisions
Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Senior Technical Success Manager

Key skills