Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams
Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams
Serve as the primary customer point of contact; clarify decisions, and drive timely execution
Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions
Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes
Deliver crisp, executive-ready status updates highlighting progress, decisions needed, risks, and mitigations
Own program risk and issue management; drive mitigation plans and escalate through PMO governance as needed
Drive alignment, accountability, and continuous improvement across teams with a strong customer-first mindset
Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track
Create and execute stakeholder engagement and change management plans to drive adoption and sustained outcomes.

Bachelor’s degree or equivalent practical experience
7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware
PMP certification
Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities
Proven track record delivering programs on time, within scope, and aligned to customer outcomes
Structured problem solver with strong analytical skills and sound judgment in ambiguous situations
High learning agility and comfort leading through change
Ability to travel up to 20% of the time
Experience with broadband service providers and partners (e.g., VARs, CEs, OSS/BSS)
Ability to prioritize across multiple workstreams, operate independently, and lead cross-functional teams
Excellent written and verbal communication skills, including executive storytelling and facilitation.

As a part of the total compensation package, this role may be eligible for a bonus.

Account Program Manager, Success

Key skills