About this role

Organize and schedule ramp installation activities
Supervises ramp engineers’ tool installations under normal and abnormal conditions, including escalations and customer management
Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases
Driving training plans and training programs
Develop and maintain installation metric methods for specific tools sets
Evaluates, selects, and develops personnel to ensure the efficient operation of the function
Proactive management of tools to identify and improve performance and processes
Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems

Proficient in Microsoft Office products
Outstanding verbal and written communication skills necessary
Ability to travel both domestically and internationally and have a current Visa or entry permission
Minimum 5 years of experience in Field Support Service
BS in an electronics discipline or equivalent military experience in a technical field
Master’s degree preferred
Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

Field Services Manager

Key skills