As an FiCo support specialist, you are the first point of contact for our Myfactory customers and help them make the best use of our ERP Cloud solution.
With your FiCo expertise and clear communication, you ensure that issues are resolved quickly and that our customers feel well supported.

A good understanding of business processes and workflows in small and medium-sized enterprises (SMEs)
Completed vocational training, ideally with further qualification in business administration or a related field
Understanding of business applications and ERP solutions
Strong interest in IT and technology, with a willingness to engage in continuous learning
Good communication and team skills
Reliable personality with a strong commitment
Customer-focused approach with a commitment to consistently deliver first-class service
Interest in helping shape evolving processes
Very good German language skills (written and spoken) and good English skills

Intensive and comprehensive handling of support cases with a focus on financial accounting and controlling (FiCo)
Supporting our customers and partners by phone, email and via a ticketing system
Increasing and maintaining customer satisfaction
Maintenance of our ticketing tool, knowledge base and and documentation
Close collaboration with the development team
Independent testing and reproduction of reported errors for problem analysis
Continuous expansion of your expertise across the entire Myfactory product range and the associated technical contexts

2nd Line Customer Support Engineer – FiCo

Key skills