Shopify Management: Handle product uploads, updates, and general store maintenance. Ensure all listings are accurate and optimized.
Subscription Management (Skio): Manage customer subscriptions, troubleshoot recurring billing issues, and handle swaps or cancellations within the Skio platform. This is essential
Order Coordination: Monitor incoming orders and ensure they are moving through the fulfillment pipeline efficiently.
Customer Support: Address inquiries related to orders, shipping, and subscription modifications with a high level of professionalism.
Inventory Tracking: Maintain accurate stock levels and alert the team when inventory for key products is running low.

Shopify Expertise: Proven experience navigating the Shopify admin dashboard and apps.
Skio Proficiency: Direct experience managing subscriptions via Skio is a non-negotiable requirement.
E-commerce Background: At least 2+ years of experience working with online retail brands.
Technical Savvy: Ability to quickly learn new tools and troubleshoot minor technical glitches.
Communication: Excellent written English skills for internal reporting and external customer interactions.

E-commerce Specialist, Skio Experience

Key skills