Role Overview
- Resolve issues related to customer accounts, internal policies, and general support;
- Provide multiskill support (chat, e-mail, and/or voice) in a humanized manner, handling a high volume and variety of requests;
- Manage multiple simultaneous interactions across different channels, using various online tools;
- Regularly consult internal guides and follow service standards and policies accurately;
- Achieve and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
- Communicate with the internal team in English – reading and interpreting written English is essential.
Requirements
- Be at least 18 years old;
- Minimum high school diploma (currently enrolled in or completed higher education is a plus);
- Experience in a call center or customer support role is a plus;
- Knowledge of digital marketing is a plus;
- Intermediate or Advanced English level (there will be tests);
- Must reside near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo).
Technical and behavioral competencies:
- Basic computer and typing skills (required);
- Good interpersonal communication and empathy to deal with different customer profiles;
- Ability to manage time and work autonomously, even under high demand;
- Organization, results orientation, and attention to detail.
Benefits
- Transport allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare/babysitting assistance / Support for children with disabilities / School transport allowance;
- Employee discounts on products;
- Dental care;
- Medical assistance/healthcare;
- Pet health plan;
- Discounts at gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Home office allowance.