Resolve issues related to customer accounts, internal policies, and general support;
Provide multiskill support (chat, e-mail, and/or voice) in a humanized manner, handling a high volume and variety of requests;
Manage multiple simultaneous interactions across different channels, using various online tools;
Regularly consult internal guides and follow service standards and policies accurately;
Achieve and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
Communicate with the internal team in English – reading and interpreting written English is essential.

Be at least 18 years old;
Minimum high school diploma (currently enrolled in or completed higher education is a plus);
Experience in a call center or customer support role is a plus;
Knowledge of digital marketing is a plus;
Intermediate or Advanced English level (there will be tests);
Must reside near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo).

Technical and behavioral competencies:

Basic computer and typing skills (required);
Good interpersonal communication and empathy to deal with different customer profiles;
Ability to manage time and work autonomously, even under high demand;
Organization, results orientation, and attention to detail.

Transport allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare/babysitting assistance / Support for children with disabilities / School transport allowance;
Employee discounts on products;
Dental care;
Medical assistance/healthcare;
Pet health plan;
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Home office allowance.

Bilingual Relationship Specialist II – English, Digital Marketing

Key skills