Key skills
Project ManagementCommunicationCollaborationAccount ManagementSales
About this role
Role Overview
- Serve as the primary on-site contact for enterprise customers
- Ensure effective communication and relationship management
- Provide technical troubleshooting and resolve issues promptly
- Collaborate with internal teams to advocate for customer needs
- Monitor and analyze performance metrics to identify trends and opportunities
- Participate in professional development to stay current with industry trends
Requirements
- High School Diploma/GED (Required)
- 2-4 Years: Customer Service or customer facing sales experience
- Less than 2 years: Technical Support
- Less than 2 years: Prior call center experience
- Less than 2 years: Project Management
- Customer Service (Required)
- Account Management: Experience in order processing, troubleshooting and Service Ticket Management (Required)
- Understanding of the Enterprise’s Products or Services and the overall cellular industry
- Communication: Strong communication skills including verbal and non-verbal communication
- Organizational Effectiveness: Ability to thrive in a lively working environment and multi-task
- Collaboration: Work closely with sales team and care teams
- Stay updated on the latest technologies and trends
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short
- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs