Support business objectives by developing and implementing processes and systems to respond to client requests effectively
Collaborate with sales teams to develop recommendations and optimize advertising plans addressing client needs
Serve as a subject matter expert to guide project decisions regarding product functionality, processes, and systems
Lead initiatives to support best practices across offerings, outreach, and system usage within the team
Identify recurring questions to update training materials and improve processes and procedures
Provide inventory and pricing guidance in partnership with operations and other stakeholders
Be responsible for other duties/projects as assigned by business management as needed

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
2-4 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)
Must be an effective written and verbal communicator to work cross functionally with internal and external teams (Required)
Ability to thrive in a dynamic, fast-paced work environment (Required)
Pays attention to small things and can be counted on to deliver (Required)
Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs (Required)

Senior Customer Success Associate

Key skills