Provide world-class customer service to our accountholders through performance of complex Member Services functions including but not limited to processing of ACH origination/receipt; ACH returns/NOC's; NSF, in-clearing, return and forward cash letters; check adjustments; statement processing; research requests; file processing; SOX testing; year-end tax processing; and performing complex reconciliations.
Additionally, this role includes training, troubleshooting, research and quality control checks.
Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures.
Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence.
Support continuous improvement efforts and demonstrate self-motivation, flexibility, problem solving and decision-making skills.

H.S. Diploma or General Education Degree (GED) required
0-2 years experience in banking or financial services industry required
0-2 years experience in balancing and account reconciliation preferred
Transaction processing and knowledge of compliance policy and regulations
Proficiency in Microsoft Office Suite, specifically Excel required (create macros and edit formulas, copy and paste data, sort, perform formatting, rename a file)
Proficiency in 10-key.
Strong customer service, interpersonal and decision-making skills.
Troubleshooting and problem analysis skills.
Excellent verbal and written communication skills.
Ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task.
Excellent organizational skills with attention to detail.
Ability to work with a diverse work force and customer base.
Demonstrates flexibility and adaptability.
Ability to remain organized, motivated and self-disciplined when working remotely.

Associate, Member Services, Financial Operations

Key skills