About this role
Role Overview
- Drive high quality, differentiated client experience for Commercial Clients Margin & Covenant process
- Serve as Subject Matter Expert (SME) for Commercial Account Manager Business and Clients
- Facilitate efficient and effective margining and covenant fulfillment procedures
- Provide support to Commercial Financial Services (CFS) by acting as the subject matter expert for financial statements data entry
- Manage a portfolio in the mid to high end of the Commercial Financial Services (CFS) market for margins and covenants
- Provide consistent service, contributing to achieving business Client Service Commitments (CSC’s)
- Input of CFS clients’ Annual Financial Statements data into FSS for financial analysis
- Take ownership to resolve issues at the first point of contact; demonstrating a long-term perspective in addressing client concerns
- Identify inefficiencies and recommend value added enhancements
- Develop strong working relationships with stakeholders (CAG Risk, GRM, BSC) to optimize overall processing time
Requirements
- Solid commercial credit experience
- Deep understanding of Compliance and Monitoring activities for Commercial Banking
- Ability to read and interpret commercial financial statements
- Willing to work Monday to Friday 8:30 AM to 5:00 PM
- Bilingualism (English and French) required
- Knowledge of RBC systems (Outlook, RBCnet, Synergy, NEWTON, CMS)
- Understanding of Compliance and Monitoring activities for Commercial Banking
- Small Business or Commercial credit experience
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stocks where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive and high-performing teams
- Opportunities to take on progressively greater accountabilities