Key skills
Communication
About this role
Role Overview
- Responsible for the technical support and service of Medtronic Hugo systems at customer sites
- Involves installing, repairing, maintaining, and troubleshooting these devices
- Providing training to healthcare professionals
- Gathering feedback on product performance and communicating with various internal and external teams
- Installs, operates, maintains, repairs and modifies equipment
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
- Analyzes and evaluates products and related performance
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Requirements
- Minimum of 2 years of clinical field service, technical internship or clinical customer support experience
- Experience with robotics or motion control
- Familiarity with most used test equipment
- Ability to troubleshoot with technical skills, creativity and high discipline
- Ability to read and understand schematics and engineering drawings
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Willingness to travel frequently, including potentially internationally (up to 75%)
- Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)