Provide strategic direction and leadership for the Program Management team, ensuring consistent standards, processes, and performance across all programs
Oversee the full implementation lifecycle for new clients, including program scoping, onboarding, and operational readiness
Ensure seamless transitions from implementation to ongoing program execution, establishing a strong foundation for long-term partnership
Champion customer satisfaction by proactively identifying opportunities, optimizing performance, and driving service excellence across existing accounts
Maintain executive-level relationships with key clients, serving as a trusted advisor and escalation point
Collaborate with cross-functional leaders to support business development initiatives and foster new strategic partnerships
Drive client retention and loyalty through disciplined execution, continuous improvement, and a client-centric approach.

Demonstrated experience leading Program or Project Management teams in a client-focused corporate travel management environment
Proven success managing complex implementations and long-term client relationships
Strong executive presence with exceptional communication and relationship-building skills
Strategic thinker with the ability to translate vision into operational results
Proactive, solutions-oriented leader who anticipates challenges and drives continuous improvement
Experience supporting growth initiatives and cross-functional collaboration.

Competitive base salary plus performance-based bonus opportunity, aligned with individual and company success.

Director of Program Management

Key skills