Be the hero who turns player challenges into success stories.
You'll be the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported.
Handle player inquiries across chat, email, and phone with genuine care and efficiency
Resolve account, purchase, and technical issues while creating positive experiences
Work with specialized teams to tackle complex cases and drive improvements
Document feedback and identify trends that help us build better products
Meet performance goals while maintaining the human touch that makes us special
Learn new tools and techniques while mentoring teammates

Have customer support experience (online gambling, or social casino)
Communicate with clarity, empathy, and natural problem-solving instincts
Enjoy multitasking across systems while maintaining attention to detail
Embrace flexible schedules including evenings and weekends
Work independently while being a collaborative team player
Stay resilient and patient when helping frustrated customers
You will need your own office setup with a self-provided laptop or PC, headset, and a reliable internet connection that meets the following requirements:
PC: Intel i5 4th Gen (or higher) – self-provided, OS Version: Windows 10 or higher , RAM: Minimum 8 GB, HDD Space: Minimum 1 GB available
Internet: Ethernet/hardline connection with a minimum 10Mbps upload & download speed, backup internet provider for reliability
Requirement to work flexible hours, including weekends, nights, and holidays.

Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways
Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment
Real Ownership: See direct impact on millions of players' gaming experiences
Recognition That Matters: Meaningful appreciation for your contributions and achievements
Work Your Way: Flexibility to perform at your best while supporting global players
Global Impact: Help create seamless, engaging experiences for players worldwide

Customer Support Agent

Key skills