Handling customer inquiries related to orders, deliveries and returns via our ticket management system.
Resolving payment issues via PayPal, Klarna and Shopify Payments.
Maintaining and responding to customer reviews on platforms such as Trustpilot.
Escalating complex cases in a structured manner to the Customer Service Lead.

Excellent written communication skills in German and English.
Experience with e-commerce platforms such as Shopify and ticketing tools like Zendesk is a plus.
Currently enrolled as a student and able to work reliably 10–20 hours per week.
Meticulous, responsible and able to keep track of multiple concurrent inquiries.
Strong customer orientation and enjoyment in helping others.
First experience in customer support or community management is desirable but not required.

Attractive pay & real advancement opportunities — performance is recognized and exceptional effort is rewarded accordingly.
Career without politics & flat hierarchies — no long waits for promotions — as you grow, responsibility grows with you.
Flexible working that suits you — remote, hybrid or in-office — you decide.
Team trips & cool offsites — team events, workations and a culture where performance and fun go hand in hand.
State-of-the-art equipment — MacBook, height-adjustable desk and everything you need to perform at your best.
Modern office in Hamburg’s Speicherstadt — an inspiring workplace with views of the Elbphilharmonie in the heart of the city.

Working Student Customer Support

Key skills