Key skills
R
About this role
Role Overview
- Lead the support for clinical and research portfolios
- Build, mentor, and empower a high-performing team
- Define and manage SLAs and OLAs for the R&D applications
- Identify, design, and implement automation opportunities
- Responsible for understanding the impact and value of proposed application changes
- Review application performance and monitor data to direct corrective actions
- Manage the software licenses associated with the applications
- Define and evolve the support model for new applications
- Ensure disaster recovery compliance and facilitate DR testing
Requirements
- Graduate degree in Information Management, Computer Science, Engineering, Technology Management, Financial Management, or Business Management
- 7+ years of experience as an information technology professional in one or more roles such as Operations Director, systems engineer, support specialist, technology team lead, or technology manager
- Experience collaborating with teams in a matrixed organization
- Effective engagement resulting in successful outcomes
- Prior experience in managing application support and services in research and/or clinical settings is highly desirable
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental and vision coverage