Account Manager

Role Overview

• Manage and develop a portfolio of existing customers, taking ownership after handover from the New Business team.
• Drive renewals and long-term customer retention, with a focus on sustainable growth.
• Build and execute clear account plans aligned with customer goals and business outcomes.
• Identify expansion opportunities through upselling and cross-selling.
• Work closely with Customer Success to ensure strong product adoption and engagement.
• Partner with Renewals teams to manage contracts and pricing discussions.
• Build trusted relationships with key stakeholders and decision-makers.
• Use customer data and insights to inform renewal and growth strategies.
• Proactively manage risks and address competitive threats throughout the customer lifecycle.

Requirements

• Proven experience in Account Management within SaaS or a similar industry with a strong track record in renewals, retention, and growth.
• Ability to work independently and take ownership of your customer portfolio.
• Strong strategic thinking and a structured approach to account planning.
• Excellent communication and relationship-building skills.
• A collaborative mindset, working effectively across cross-functional teams.
• Fluency in Finnish and English, with excellent written and verbal communication skills.
• A pragmatic, solution-oriented approach with a focus on long-term customer value.
• Willingness to work in a hybrid model, with 3 days per week in the office.
• A Bachelor’s degree or higher is preferred.
• The legal right to work in Finland.

Benefits

• Access comprehensive health and pension benefits through Mehiläinen, providing you with a holistic approach to well-being and financial security.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.