Senior Manager, IT Business Relationship

Role Overview

• Act as the primary liaison between IT and senior business leaders across RPS North America.
• Develop and maintain strong relationships with leaders across Finance, Supply Chain (including machine/asset scheduling and product item data management), and Purchasing to understand priorities and translate them into IT initiatives.
• Advocate for business needs within IT and ensure alignment of technology roadmaps with business objectives.
• Manage the IT project portfolio for RPS North America Finance, Supply Chain-supporting ERP domains (machine/asset scheduling and product item data management), and purchasing support, ensuring timely delivery, budget adherence, and value realization.
• Collaborate with PMO and delivery teams to prioritize initiatives and allocate resources effectively.
• Monitor project performance and escalate risks or issues as needed.
• Lead, mentor, and develop team members across RPS IT North America.
• Foster a high-performance culture focused on accountability, collaboration, and service excellence.
• Manage staffing, scheduling, and resource allocation to ensure optimal coverage and responsiveness.
• Identify opportunities for digital transformation, process optimization, and technology innovation within the business.
• Champion the adoption of modern technologies (e.g., ERP enhancements, automation, analytics, mobility) to improve business outcomes.
• Measure and communicate the value delivered by IT initiatives to business stakeholders.
• Facilitate regular governance meetings with business leaders to review project status, priorities, and strategic alignment.
• Ensure transparency and effective communication between IT and business functions.
• Support change management efforts to ensure successful adoption of new systems and processes.

Requirements

• Bachelor’s degree in Business, Information Technology, or related field; Master’s degree preferred.
• 10+ years of experience in IT or business leadership roles, including project management, consulting, and business process reengineering, preferably in a manufacturing environment.
• Experience in solution design and solution architecture, translating business requirements into end-to-end designs.
• Proven experience of successfully defining IT project business cases
• Strong understanding of manufacturing processes.
• Excellent communication, stakeholder management, and strategic thinking skills.
• Proven experience in a matrixed, global organization.
• Project Management.
• Ability to align IT strategy with business goals across Finance, key ERP-enabled domains supporting Supply Chain teams (including machine/asset scheduling and product item data management), and purchasing support.
• Business Acumen – understanding business processes, goals and strategies.
• Experience with ERP systems (e.g., SAP, Oracle) and manufacturing technologies.
• Familiarity with Agile methodologies and digital transformation frameworks.
• Strong analytical and problem-solving capabilities.
• Ability to influence business stakeholders and translate technical concepts into business language.
• Ability to think strategically, identifying short and long-term impacts.
• Strong relationship building with all levels of stakeholders
• Detail oriented, able to think ‘big picture’ and understand the levers that impact a business.
• Accountable for delivering complex projects on time
• Effective organisational and interpersonal skills.

Tech Stack

• ERP
• Oracle

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)