Provide timely responses to inbound support requests with positivity and user empathy
Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team
Knowledge of primary business line
Escalates complex or urgent issues according to documented protocols
Takes direction from Leadership to meet team claiming standards
Utilizes internal documentation to deliver accurate support
Maintains detailed records of client interactions and resolutions
Participates in team meetings and skills trainings

Demonstrated and passionate interest in Democratic + progressive politics and ideals
At least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors)
Excellent oral and written communication skills
Strong critical thinking and logical problem-solving ability
Professional phone manner and undying patience
Proven ability to self-motivate and demonstrated work ethic
Detail-oriented and great at following up
Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
Experience in customer relations is valued.

Client Support Specialist I

Key skills