About this role

Provide Level 4 L4 operational support for Microsoft Teams and Teams Rooms (MTR).
Lead incident, problem, and request management for Teams and MTR services.
Oversee VoIP and unified communications services across the enterprise.
Ensure service stability, quality, and adherence to operational standards during assigned shifts.
Participate in the 24x7 on-call rotation as the escalation point for Tier 1 and Tier 2 issues.

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
1+ years of experience providing Level 4 (L4) operational and escalation support in a large enterprise IT environment.
Demonstrated expertise in incident, problem, and request management, including ownership of high severity incidents.
Experience with monitoring, health checks, proactive maintenance, patching, upgrades, and service lifecycle management.
Experience serving as a technical lead or escalation point, providing guidance to other support specialists during complex incidents.

IT Support Specialist

Key skills