Provide exceptional customer support across email, chat, and phone channels.
Swiftly and accurately address customer inquiries with professionalism.
Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams.
Ensure timely ticket escalation to appropriate departments.
Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.
Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance.
Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn.

Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction.
Previous experience in teaching or training, including mentoring, tutoring, and/or software support.
Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is preferred.
Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus.
Proficiency or familiarity with a coding language such as HTML/CSS or SQL is preferred.

Client Support Specialist

Key skills