First point of contact for customer inquiries via our ticketing system (Zoho Desk and Zoho Projects), email and other channels
Fast, structured, independent and solution-oriented handling of support tickets
Clear and understandable guidance for our customers on using the Linkster Performance Cloud — with the goal of delivering real value
Prioritization and independent handling of incoming inquiries following defined processes
Close coordination with our tech team on bugs or other more complex issues
Ensuring high response quality and short support response times
Documenting solutions and actively improving our knowledge management database (Help Center & internal knowledge base)
Development opportunities: with increasing experience, you can take on more responsibility, e.g., in customer onboarding, quality management, or independent management of key accounts.

Strong service mentality — you aim to genuinely help customers and provide an excellent experience
You work independently, in a structured and reliable way, and take ownership of your tasks
Quick comprehension — you enjoy tackling problems, understand them quickly, and can classify them accurately
Strong problem-solving skills — you find pragmatic, effective solutions even for new challenges
You communicate clearly, precisely and understandably — even on complex topics
You remain calm and solution-oriented, even when things are urgent or multiple issues arise simultaneously
You enjoy working with tools and quickly learning new systems
Interest in SaaS, e-commerce or influencer marketing (not required, but a plus)
You are available 15–20 hours per week and can work flexibly
You speak and write fluent German and English

€14 per hour with flexible scheduling
Work in a young, motivated team with direct access to management
Remote or office (Essen, Hamburg, or elsewhere in Germany)
Insights into influencer marketing, SaaS operations and building digital platforms
Significant responsibility and real impact in day-to-day operations
Opportunities for development with successful collaboration

Working Student Customer Success & Support

Key skills