Lead end-to-end KYC and onboarding process improvement initiatives, from discovery through to implementation
Manage onboarding workflows as a programme of work, identifying inefficiencies and driving measurable improvements
Act as the central point of coordination across Operations, Compliance, Legal, and Technology teams
Engage directly with clients and stakeholders to gather requirements, manage expectations, and provide clear status updates
Analyse existing onboarding processes, controls, and documentation flows to identify gaps and optimisation opportunities
Design and implement scalable, efficient onboarding frameworks aligned with regulatory requirements
Track project milestones, risks, and dependencies, ensuring timely delivery of key objectives
Support governance and reporting across onboarding initiatives, including KPI tracking and process metrics
Provide oversight and guidance to junior team members contributing to onboarding activities

3+ years’ experience in KYC / Onboarding, with exposure to process improvement, change, or project delivery
Strong understanding of KYC documentation, regulatory requirements and onboarding lifecycles within Financial Services
Demonstrated experience managing workflows, projects, or operational change initiatives
Strong analytical and problem-solving capabilities, with a process-driven mindset
Confident stakeholder management and communication skills, both internally and client-facing
Ability to operate across multiple workstreams in a fast-paced environment
High attention to detail with a focus on control, quality, and efficiency
Proficiency in Microsoft Office, particularly Excel

Project Manager, KYC

Key skills