Oversee the day-to-day operations and provide leadership to the Renewals Administration team.
Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.
Follow up on staff deficiencies and close all gaps.
Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.
Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.
Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.
Requirements
Post-secondary education or equivalent experience financial service industry.
Minimum of 3 years’ financial services operations experience.
Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.
Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
Ability to handle high-pressure situations with tight deadlines.
Excellent oral/written communication, relationship management, and time management skills.
Strong leadership, staff development, and conflict resolution skills.
Able to perform well in a high volume, high intensity environment.
Proficient computer skills including MS Office/
Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.
Benefits
Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience