Associate Manager, Renewals Administration

Role Overview

• Oversee the day-to-day operations and provide leadership to the Renewals Administration team.
• Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.
• Follow up on staff deficiencies and close all gaps.
• Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.
• Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.
• Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.

Requirements

• Post-secondary education or equivalent experience financial service industry.
• Minimum of 3 years’ financial services operations experience.
• Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.
• Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
• Ability to handle high-pressure situations with tight deadlines.
• Excellent oral/written communication, relationship management, and time management skills.
• Strong leadership, staff development, and conflict resolution skills.
• Able to perform well in a high volume, high intensity environment.
• Proficient computer skills including MS Office/
• Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience