Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
Plan and coordinate large-scale volunteer events
logistics, timelines, registrations, materials, and internal and stakeholder management
Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
Maintain planning trackers and calendars to keep internal and external teams aligned
Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
Maintain internal documentation, including SOPs, best practices, and planning templates
Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

3+ years of experience in customer success, account management support, or operations
Experience using Salesforce to improve efficiency across operations
Comfortable and confident in client-facing communications
Strong attention to detail and superior organizational skills
Ability to multitask and prioritize to manage multiple projects on tight timelines
Candidate would ideally be located in Banagelore
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology

How we care

Customer Success, Program Delivery Associate

Key skills