Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
Partner closely with clients to maximize the impact of CareStations in the clients’ catchment areas – local community, employee base, patient population, etc.
Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.
Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
Support business development and account growth, as needed.
Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
Build, mentor, and lead a high-performing Client Management team.
Collaborate with Sales to align client strategies with broader business objectives.
Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.
Perform other related role’s responsibilities as assigned.

Bachelor’s degree required; MBA or advanced degree strongly preferred.
10+ years in client management, customer success, or strategic partnerships, including 2+ years at the VP+ level.
Proven experience managing enterprise and strategic clients in a B2B2C business model from various industries (e.g., hospitality, consumer products, consumer services, etc.).
Track record of driving revenue and impact through client relationships.
Strong commercial acumen and consultative selling mindset.
Excellent executive presence, communication, and stakeholder management.
Demonstrated success building long-term strategic partnerships.
Experience working in high-growth and fast-paced environments.
Ability to travel up to 50% of time.

Senior Vice President, Client Management

Key skills