Key skills
TableauBISaaSSalesforceCRMJiraProject ManagementCustomer Success
About this role
Role Overview
- Become an expert at using and troubleshooting the LogicGate RiskCloud platform
- Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
- Follow (and help develop) processes that improve our customers’ experience
- Collaborate with Customer Success to resolve customer issues
- Partner with Engineering and Product teams as needed to troubleshoot issues, bugs, or provide customer feature request feedback
Requirements
- 1+ years experience in the technology industry or a B2B SaaS startup environment preferred
- Ability to reduce a complex topic to a few simple steps
- quick to learn new technologies
- skillful communicator
- customer-oriented mindset
- excellent organizational skills
- prioritization and project management skills
- experience with Zendesk or equivalent ticketing system
- experience with Salesforce or equivalent CRM platform
- experience with Pendo, Tableau, or equivalent BI tool
- experience with Jira or equivalent PM tool
- experience with Slack, Google Workspace or equivalent productivity tools
Tech Stack
- Tableau
Benefits
- competitive salary and variable compensation plans
- equity options
- flexible health and wellness benefits
- generous PTO
- Annual Company Holidays
- Health Days
- Summer Fridays
- access to LinkedIn Learning
- regular People Leader training
- internal Mentorship Program
- paid volunteer hours
- company-wide charitable activities