Key skills
JiraLeadershipCommunication
About this role
Role Overview
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
Requirements
- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Fluent in written and spoken French
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- Driven to dig into the details of a system or process to solve customer problems
- Displays a passion for what you do while upholding personal and corporate integrity
- Excitement to learn new technologies and help customers succeed
- 3+ years of customer support experience
- Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus
Benefits
- Competitive salary
- Volunteer hours and sabbatical
- Life, LTD, medical, dental and vision insurance
- Highly discounted LifeTime gym membership
- RRSP with employer match
- Collaborative fun co-workers
- The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals