Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
Use remote access tools to diagnose and troubleshoot issues directly within client environments.
Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
Uphold a high standard of written and verbal communication with clients at all times.
Support colleagues when capacity or complexity demands it.
Travel to client sites and internal Inixion meetings as required.

Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
Confident, professional, and able to work independently with minimal direction.
Strong organisational and analytical skills with a methodical approach to problem-solving.
Clear, professional communicator — both in writing and verbally.
Experience with Sage Intacct.
Familiarity with Microsoft SQL and/or Crystal Reports.
Proficiency in Microsoft Office.

Sage X3 Customer Support Consultant

Key skills