Maintain stable, secure, and highly available IT services to support a 24x7 manufacturing environment, ensuring prompt incident resolution
Partner with operations, engineering, and global IT teams to troubleshoot production-impacting issues and implement sustainable fixes
Drive automation and GenAI adoption by documenting use cases, contributing knowledge artifacts, and enabling self-service or AI-assisted resolution for recurring issues
Improve operational resilience through root cause analysis, preventive actions, and continuous service optimization
Support system changes, upgrades, and new deployments with a strong focus on stability, security, and production impact

5 to 8+ years' experience in IT infrastructure or systems support
Hands-on experience with Windows Client, Computer Serial Connector, Device Networking fundamentals (LAN, VLAN, DNS, DHCP)
Familiarity with Factory or production environments
Team oriented and dependable for 24×7 operations
Strong ownership of production impacting systems
Clear communication with factory stakeholders
Familiar and has working skills in Scripting or automation (PowerShell, Python)
Acquired relevant certifications (Microsoft, ITIL, etc.) is an added advantage
Obtained Bachelor’s degree in IT, Computer Science, Engineering, or equivalent/relevant field

Senior Analyst – Global Factory IT

Key skills