Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)
Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams
Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability
Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements

6 years relevant experience with Bachelors in related field
4 years relevant experience with Masters in related field
High School Diploma or equivalent and 10 years relevant experience (Level 3)
10 years relevant experience with Bachelors in related field (Level 4)
8 years relevant experience with Masters in related field (Level 4)
High School Diploma or equivalent and 14 years relevant experience (Level 4)
ServiceNow Certified System Administrator (CSA)
5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations
Experience translating business requirements into technical stories and acceptance criteria
Experience facilitating requirements gathering sessions with stakeholders
Experience documenting users stories, functional requirements, process flows, and acceptance criteria
Experience working on/with Agile/Scrum delivery teams
Security + Certification to be obtained within 3 months of hire
TS/SCI clearance required at time of hire with ability to obtain Poly

ServiceNow Technical Business Designer

Key skills