Own Client & Carrier Onboarding
Lead the full Parcel configuration lifecycle for new client launches.
Translate sales, client, and ops requirements into clean, accurate system setups.
Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives.
Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems.
Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager.
Ensure all rate changes, migrations, and go-lives follow controlled, documented processes.
Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates.
Identify failure points, close documentation gaps, and drive process standardization across the program.
Manage multi-phase configuration projects (including M&A migrations) end-to-end.
Build project plans independently and keep cross-functional stakeholders aligned.
Ensure tasks stay on scope, on timeline, and fully documented.

Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system.
Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers).
Familiarity with API’s, JSON, and other systems communication protocols and formats
Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables).
Experience managing large datasets with a high bar for accuracy.
Basic SQL or database query experience for troubleshooting and validation (preferred).
Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system.
Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs.
Strong analytical instincts with the ability to pinpoint the true source of system or data issues.
Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight).

Parcel Systems Analyst

Key skills