Sales & Service Representative – FIFO

Role Overview

• Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote company products and services to customers and provide substitutions where required.
• Maintain well-rounded knowledge of products and tools.
• Processing customer transactions at a tool crib or store location.
• Providing customer updates when required on delivery, lead times, quotes, etc.
• Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI).
• Collaborating with customer on program/product updates for vending/VMI program.
• Conducting day-to-day execution of the Tool Management Program.
• Processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions and coordinating with customer on any required adjustments.
• Contact client end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.
• Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
• Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.
• Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.
• Agility to shift focus seamlessly from assisting customers to other various branch tasks specific to customer operations.
• Maintain knowledge and ensure compliance of Grainger and customer specific life-saving rules, courses and site safety training.
• Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards.
• Take and respond to emergency customer calls after hours with the ability to work extended hours including evenings and weekends, as business needs may require.

Requirements

• Highschool Diploma or equivalent preferred.
• 1-3 years of experience in related field preferred.
• Valid driver's license and clean drivers abstract is required.
• Previous experience and/or knowledge of industrial and/or safety products is preferred.
• Demonstrated strong work ethic, “wowing the customer”, and personal commitment to get the job done.
• Team player with an ability of working independently while managing multiple tasks.
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines.
• Proficient computer skills and aptitude.
• Knowledge of dangerous goods and WHMIS regulations is required.

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!