Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
Promote company products and services to customers and provide substitutions where required.
Maintain well-rounded knowledge of products and tools.
Processing customer transactions at a tool crib or store location.
Providing customer updates when required on delivery, lead times, quotes, etc.
Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI).
Collaborating with customer on program/product updates for vending/VMI program.
Conducting day-to-day execution of the Tool Management Program.
Processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions and coordinating with customer on any required adjustments.
Contact client end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.
Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.
Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.
Agility to shift focus seamlessly from assisting customers to other various branch tasks specific to customer operations.
Maintain knowledge and ensure compliance of Grainger and customer specific life-saving rules, courses and site safety training.
Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards.
Take and respond to emergency customer calls after hours with the ability to work extended hours including evenings and weekends, as business needs may require.
Requirements
Highschool Diploma or equivalent preferred.
1-3 years of experience in related field preferred.
Valid driver's license and clean drivers abstract is required.
Previous experience and/or knowledge of industrial and/or safety products is preferred.
Demonstrated strong work ethic, “wowing the customer”, and personal commitment to get the job done.
Team player with an ability of working independently while managing multiple tasks.
Strong time management and organizational skills, with proven ability to adhere to tight deadlines.
Proficient computer skills and aptitude.
Knowledge of dangerous goods and WHMIS regulations is required.
Benefits
Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program