Nurture and manage relationships with existing clients to exceed their needs and expectations.
Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
Create and implement effective sales strategies and customized client presentations.
Handle negotiations during contract renewals to maintain strong business relationships.
Partner with internal teams for seamless product and service delivery.
Track KPIs to assess account health and identify areas for improvement.
Deliver exceptional service and support for all existing clients.
Use CRM software to track and report account activities, ensuring data accuracy and visibility.
Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
Maintain knowledge of company products and services, articulating their value to customers effectively.
Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.

4 years of experience in veterinary clinics, animal welfare, sales, or related field.
Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience.
Travel: Up to 50% travel required.
Excellent verbal and written communication skills.
Strong phone presence with experience managing high call volumes daily.
Ability to prioritize tasks and effectively manage time.

Account Executive – Retention

Key skills