Sales Manager

Role Overview

• Oversee marketing and sales activities for assigned steel industry accounts.
• Maximize sales and market share of refractory products and services for steel customers in Eastern Canada.
• Develop and maintain multi-level relationships across customer organizations.
• Identify opportunities to increase revenue through material, service offerings, and margin optimization.
• Build strong supplier–end-user relationships to ensure long-term partnerships.
• Monitor and respond to political, economic, competitive, and production trends affecting the steel industry.
• Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin.
• Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity.
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed.
• Provide strategic updates on product performance, application innovations, and service enhancements.
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
• Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
• Negotiate favorable payment terms and ensure timely collections.
• Coordinate daily schedules of sales activities and service personnel.
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
• Support customer refractory installation and application troubleshooting.
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

Requirements

• Engineering Degree is a plus and/or experience in related industrial setting
• Minimum 2 years of industrial experience, preferably involving steel production or refractories.
• Strong understanding of steel manufacturing processes and customer needs.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Must have excellent communication in English.
• Familiarity with heavy industrial environments and related safety standards.
• Proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word and PowerPoint.
• SAP knowledge is a plus.
• Driver license and personal vehicle required.

Benefits

• Competitive compensation package
• health/dental care benefits/generous pension matching programs
• Company reimbursed fitness memberships.
• Education reimbursement program plus continuous learning courses.