Learn and become proficient in TeamConnect (legal matter management platform)
Deliver instructor-led training sessions to clients virtually
Collaborate with Product, Services, Support, and CSMs to understand new features and translate them into training content
Create and maintain training materials including eLearning courses, job aids, guides, video tutorials, and documentation
Manage and organize training logistics such as scheduling sessions and coordinating with clients & Project Managers
Maintain and improve LMS content and structure
Continuously improve training based on feedback and product updates
Requirements
1+ years of experience in a legal environment (law firm, legal department, or legal services)
Strong English communication skills (written and verbal)
Close attention to detail and organization
Ability to learn complex systems quickly
Strong time management and ability to work independently
Experience explaining processes or training others (preferred)
Experience with legal software or case/matter management systems (preferred)
Experience creating documentation, guides, or SOPs (preferred)
Familiarity with LMS platforms or eLearning tools (preferred)
Benefits
We are an equal-opportunity employer that values diversity at all levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.