Key skills
CommunicationTime Management
About this role
Role Overview
- Learn and become proficient in TeamConnect (legal matter management platform)
- Deliver instructor-led training sessions to clients virtually
- Collaborate with Product, Services, Support, and CSMs to understand new features and translate them into training content
- Create and maintain training materials including eLearning courses, job aids, guides, video tutorials, and documentation
- Manage and organize training logistics such as scheduling sessions and coordinating with clients & Project Managers
- Maintain and improve LMS content and structure
- Continuously improve training based on feedback and product updates
Requirements
- 1+ years of experience in a legal environment (law firm, legal department, or legal services)
- Strong English communication skills (written and verbal)
- Close attention to detail and organization
- Ability to learn complex systems quickly
- Strong time management and ability to work independently
- Experience explaining processes or training others (preferred)
- Experience with legal software or case/matter management systems (preferred)
- Experience creating documentation, guides, or SOPs (preferred)
- Familiarity with LMS platforms or eLearning tools (preferred)
Benefits
- We are an equal-opportunity employer that values diversity at all levels.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.