Facilitate live virtual and in-person training sessions for clients, partners, and internal teams
Deliver onboarding programs for new customers and advanced training for existing users
Adapt delivery style to different audiences
Design and maintain training materials such as eLearning modules, guides, videos, and help articles
Translate complex software functionality into clear, user-friendly learning experiences
Continuously update content to reflect product enhancements and client feedback
Develop deep knowledge of Mitratech Governance & Risk Solutions and use cases
Partner with Product and Professional Services teams to stay aligned on updates and roadmap
Support Customer Success goals by improving product adoption
Assess client training needs and adjust training materials to address pain points
Track training effectiveness using feedback, usage data, and performance metrics
Work closely with Implementation, Customer Success, Support, and Sales teams
Contribute to the knowledge base content
Participate in webinars and optimizations occasionally
Evaluate training programs and implement improvements based on data and feedback
Stay current with trends in risk technology and adult learning methodologies

2–5+ years in training, instructional design, or customer enablement roles
Experience working with SaaS platforms, preferably in legal tech, compliance, or enterprise software
Experience training legal professionals or working in legal operations is strongly preferred
General understanding of adult learning principles and instructional design methodologies
Experience with eLearning authoring tools (e.g., Articulate, Captivate, or similar)
Ability to create engaging content in various formats
Excellent verbal and written communication skills
Strong presentation and facilitation abilities across technical and non-technical audiences
Ability to simplify complex concepts clearly and effectively
Familiarity with LMS platforms and training analytics tools
Comfort working with web-based applications, databases, and workflow tools
Ability to manage multiple projects and priorities simultaneously
Strong attention to detail and problem-solving skills
Strong interpersonal skills and ability to work cross-functionally
Adaptable in a fast-paced, evolving product environment
Self-motivated with a proactive approach to learning and improvement.
Bachelor's Degree

We are an equal-opportunity employer that values diversity at all levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Training Specialist

Key skills