Oversee the administration and maintenance of computer stations and software for the company.
Provide troubleshooting, software and systems backups, archiving, and disaster recovery support.
Respond to escalated IT Service Desk / IT Helpdesk issues.
Manage the purchase of hardware and software products at the regional level.
Conduct effective performance evaluations and mentor less experienced team members.
Ensure accurate inventory and tracking of all IT hardware and software assets across all sites.

A minimum 5 years of experience in IT Desktop Admin/Supervisor/Manager.
Knowledge of Desktop, Service Desk, Helpdesk and equipment as well as their installation, configuration, maintenance, and repair.
Knowledge of I.T. requirements/demands in call center companies, particularly in the area of Operations support.
Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
Good supervisory and people-management skills.
Strong time and project management skills.
Excellent verbal and written English communication skills.
Adaptive to changing work schedules and working hours.
Excellent problem determination technique and customer orientation.
Well-organized and strong in problem-solving, decision-making, and analytical skills.

IT Manager – Puebla, Tijuana

Key skills